Shipping policy

Shipping Policy

Last Updated: December 9, 2025

At Seresto, we are committed to getting your Seresto flea and tick collar to your pet as quickly and safely as possible. Please review our shipping policy below.

1. PROCESSING TIME

Standard Processing:

All orders are processed and prepared for shipment within 3 business days from the date of purchase
Processing time does not include weekends or federal holidays
During high-demand periods, processing may take up to 3 business days
You will receive an email confirmation with tracking information once your order has been shipped

Order Cutoff Time:

Orders placed before 2:00 PM CT are typically processed the same business day
Orders placed after 2:00 PM CT will be processed the following business day

2. SHIPPING METHODS & RATES

We offer multiple shipping options to meet your needs:

Shipping Method	Delivery Time	Cost
Standard Shipping (USPS)	5-7 business days	$5.95
Priority Shipping (USPS)	2-3 business days	$12.95
Express Shipping (USPS)	1-2 business days	$24.95
Free Shipping	5-7 business days	Free*

*Free Shipping applies to orders over $50. Standard USPS shipping applies.

Note: Delivery times are estimates only and do not include processing time. Actual delivery may vary based on your location and carrier conditions.

3. SHIPPING DESTINATIONS

Domestic Shipping:

Seresto ships to all 50 states within the United States
Shipping addresses must be within the continental United States
P.O. Boxes, APO, and military addresses are accepted

International Shipping:

International shipping is not currently available
We apologize for this limitation and are working to expand our shipping options

Restricted Areas:

We cannot ship to addresses outside the United States at this time
Please contact us if you have questions about your specific location

4. SHIPPING ADDRESS

Important: Please ensure your shipping address is:

Complete and accurate
Verified during checkout
In your name or someone authorized to receive packages

Address Changes:

If you need to change your shipping address, please contact us immediately at [email protected]
Address changes can only be made before the order ships (usually within 3 business days)
Once your order has shipped, you cannot change the delivery address

5. TRACKING YOUR ORDER

How to Track:

You will receive a shipping confirmation email with a tracking number once your order ships
Use this tracking number on the carrier's website (USPS.com) to monitor your package in real-time
Tracking updates typically appear within 24 hours of shipment

Tracking Information:

Tracking numbers are sent to the email address associated with your order
If you don't receive a tracking email within 24 hours of shipment, check your spam/junk folder
Contact us if you don't receive tracking information

6. DELIVERY CONFIRMATION

Package Safety:

All packages are shipped with delivery confirmation
Packages are insured for loss during transit
Signature is not required for delivery unless specified

Delivery Attempts:

If you're not home when your package arrives, the carrier will attempt redelivery
You may also pick up your package at your local USPS facility
Check your tracking information for specific delivery instructions

7. DELAYED OR LOST SHIPMENTS

If Your Order is Late:

Most orders arrive within the estimated delivery window
If your package is more than 7 days late, please contact us immediately
We will investigate with the carrier and provide a replacement or refund

If Your Order is Lost:

We will file a claim with the carrier
If the claim is approved, we will either ship a replacement or issue a full refund
This process typically takes 10-15 business days

Report Issues:

Email us at [email protected] with your order number and tracking information
Include photos of any damage or issues with your package
We will respond within 24 hours

8. RETURNED OR REFUSED PACKAGES

If You Refuse Delivery:

Refused packages will be returned to us at your expense
Once received, your refund will be processed minus the original shipping cost
A $10 return shipping fee will be deducted from your refund

If Package is Undeliverable:

If the carrier cannot deliver to your address, the package will be returned to us
We will contact you to arrange a new shipping address or process a refund
Return shipping costs are non-refundable

9. WEATHER & CARRIER DELAYS

Unforeseen Circumstances:

Seresto is not responsible for delays caused by:
- Severe weather conditions
- Carrier service interruptions
- Natural disasters
- National emergencies
- Other force majeure events

Your Responsibility:

We will make all efforts to keep you informed of any delays
Estimated delivery times may be extended during these circumstances
We appreciate your patience and understanding

10. PACKAGE CONTENTS & DAMAGE

Inspect Your Package:

Inspect your package immediately upon receipt
Seresto collars should be in their original packaging
Check for any visible damage to the box or contents

Damaged Items:

If your Seresto collar arrives damaged, contact us within 7 days of delivery
Provide photos of the damaged item and packaging
We will ship a replacement or issue a full refund

Missing Items:

If your order is incomplete, contact us within 7 days of delivery
Provide your order number and tracking information
We will investigate and resolve the issue promptly

11. EXPEDITED SHIPPING

For Urgent Orders:

We offer Priority and Express shipping for faster delivery
Select your preferred shipping method during checkout
Priority Shipping (2-3 days): $12.95
Express Shipping (1-2 days): $24.95

Rush Orders:

For urgent requests, contact us at [email protected] or call 816-508-9375
We will do our best to accommodate rush shipping requests
Additional fees may apply

12. BULK & WHOLESALE ORDERS

Large Orders:

For bulk purchases or wholesale inquiries, please contact us directly
Custom shipping rates may be available
Email: [email protected]
Phone: 816-508-9375

13. CONTACT INFORMATION

For Shipping Questions:

📧 Email: [email protected]
📞 Phone: 816-508-9375 (Monday-Friday, 9 AM - 5 PM CT)
📍 Address: 10608 E 27th St S, Independence, MO 64052

Response Time:

Email inquiries: Typically responded to within 24 hours
Phone calls: Answered during business hours
Weekend and holiday responses may be delayed

14. RETURNS & EXCHANGES

Return Shipping:

Return shipping is the customer's responsibility unless the item is defective
Return shipping costs are non-refundable unless the return is due to our error
Please see our Returns Policy for complete details

15. LIABILITY

Carrier Liability:

Seresto is not responsible for packages lost or damaged by the carrier
All packages are insured during transit
Claims must be filed within 30 days of the original ship date

Seresto's Responsibility:

We are responsible for accurate order fulfillment and prompt shipping
We will resolve any issues caused by our error within 30 days

16. POLICY CHANGES

We may update this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of Seresto following the posting of revised terms means that you accept and agree to the changes.